Refund and Returns Policy

1. General Overview

At wisecart, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Returned Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• All accessories, manuals, and any free gifts that accompanied the product must be included.

2.3 Non‑returnable Items

• Personalized or custom‑made products.
• Perishable goods, downloadable software, and digital services.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Shipping the Return

After approval, you will receive a prepaid return label (if applicable). Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any return shipping costs unless the return is due to a defect or our error.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the product price and any applicable taxes. Original shipping charges are non‑refundable unless the return is a result of our mistake.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you contact us. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the return window.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Wisecart Store, 123 Commerce Blvd, Suite 100, Dallas, TX 75201, USA